Enjoy complimentary shipping!


**Only on orders over £85**

Returns Policy


How to cancel an order

To cancel an order, kindly visit our "Contact Us" page to inform us of your decision to cancel.

If the order has already been processed, you will have to follow the standard return process.

How to return an item?

  • Simply login to your account
  • view the order using the "Complete Orders" link under the My Account menu
  • click the Return Item(s) button.

Return Policy:

  • We'll promptly notify you via email upon receiving and processing your return for a refund.
  • Please inspect your order upon receipt, ensuring all items are present and in satisfactory condition.
    • Back-ordered items will be clearly indicated on your invoice; check the delivery box before signing.
  • For damaged orders, contact us immediately. Unopened packages can be returned and refunded within 28 days.
  • If returning due to surplus or purchase error, a 10% handling charge applies, and return shipping is your responsibility.
  • Refunds typically process within four weeks:
    • Includes return transit time (5-10 business days).
    • Our processing time (3-5 business days).
    • Bank processing time (5-10 business days).
  • Ensure returned products are in their original state, where applicable.


Lennox Trading Company Ltd

2 Bedford Park Corner,
Turnham Green Terrace
London, W4 1LS
United Kingdom