- Shipping & Delivery
Shipping & Delivery
SHIPPING & DELIVERY TIMES
- Free shipping on UK orders over £45.
- Standard shipping cost: £3.95.
- Royal Mail delivery cost: Calculated upon checkout.
- International delivery cost: Calculated upon checkout.
- The following times are estimates only and in no way guarantees.
- All orders are dependent on stock availability.
- ALL DISPATCH AND DELIVERY TIMES ARE ON WORKING DAYS ONLY (MONDAY - FRIDAY, EXCLUDING BANK HOLIDAYS).
- Standard shipping= approximately 2-3 working days.
- Royal Mail 1st Class= approximately 1 working day
- Free delivery, Royal Mail 2nd Class Delivery and International orders, may take longer.
- Standard shipping and free delivery orders: 3-5 working days, however may take longer.
- Royal Mail 1st Class Delivery: 1-2 working days, however can take longer.
- Royal Mail 2nd Class Delivery: 2-3 working days however can take longer.
- International delivery = 5-7 working days to arrive but can take longer.
NEXT WORKING DAY MAINLAND UK SERVICE*
Next Working Day Mainland UK (CUT OFF TIME 1PM)*
***PLEASE BE AWARE THAT WE ARE NOT LIABLE FOR ANY NEXT WORKING DAY ORDERS MADE IN ERROR***
ORDERS ARE DELIVERED TO MAINLAND UK DESTINATIONS ONLY.
EXCLUSION: NORTHERN IRELAND, SCOTTISH HIGHLANDS, SCOTTISH BORDERS, SCOTTISH ISLES / OFFSHORE, ISLE OF MAN, ISLE OF WIGHT & THE CHANNEL ISLANDS)
PLEASE READ THE LIST OF AREAS WHICH THIS EXCLUDES:
- Northern Ireland (All BT postcodes)
- Scottish Highlands (AB30, AB33 – AB38, AB41 – AB56, FK17 – FK21, IV1 – IV63, PA20 – PA80, PH15 – PH27, PH30 – PH45, PH49, PH50, KW1 – KW18)
- Scottish Offshore (HS1 – HS9, KA27, KA28, ZE1 – ZE3)
- Scottish Borders (All TD and DG postcodes)
- Isle of Man (All IM postcodes)
- Isle of Wight (PO30 to PO41)
- Isles of Scilly (TR21 to TR25)
- Channel Islands incl. Jersey, Guernsey, Alderney, Sark & Herm (All JE and GY postcodes)
*NEXT WORKING DAY MAINLAND UK COST: £6.95*
*CUT OFF TIME - 1PM (ANY ORDERS PLACED AFTER THIS TIME MAY NOT BE SHIPPED UNTIL THE FOLLOWING WORKING DAY - WE ARE NOT LIABLE FOR ANY ORDERS MADE AFTER THIS TIME AND CANNOT REFUND ANY SHIPPING COSTS)*
*DELIVERIES ARE ON WORKING DAYS ONLY (MONDAY-FRIDAY, EXCLUDING BANK HOLIDAYS)*
*ORDER BY 1PM, MONDAY-FRIDAY (EXCLUDING BANK HOLIDAYS), FOR A SAME DAY DISPATCH*
Orders made after 1pm MAY STILL BE dispatched the same day. Monday to Friday only and excluding Bank Holidays, HOWEVER THERE IS NO GUARANTEE, or otherwise will be dispatched the next working day, MONDAY-FRIDAY ONLY, EXCLUDING BANK HOLIDAYS.
If an order is placed on a Friday, it will be delivered on the following Monday, EXCLUDING BANK HOLIDAYS. PROVIDING THE ORDER IS PLACED BEFORE THE CUT OFF TIME OF 1PM.
If the order is placed after 1pm, it will be delivered on the following Tuesday (EXCLUDING BANK HOLIDAYS).
If an order is placed on a Saturday or Sunday, it will be processed and dispatched on the following Monday (EXCLUDING BANK HOLIDAYS) for delivery on Tuesday (EXCLUDING BANK HOLIDAYS).
*All Next Working Day orders will need to be signed for so please ensure that someone is in to take the delivery or advise us whether or not it is possible to leave the parcel with a neighbour if you are not in.
*Please note that our couriers APC use a text and e-mail predict service that advises customers of a two hour delivery slot to save waiting in all day. When placing your order please enter your mobile number and e-mail address in order to receive these notifications.
*IF FOR ANY REASON YOU FAIL TO TAKE A DELIVERY, MISS A DELIVERY OR REFUSE A DELIVERY, WE ARE NOT ABLE TO REFUND ANY SHIPPING COSTS AND THE REDELIVERY WILL INCUR EXTRA CHARGES. IN THESE INSTANCES, WE WILL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES AND WE CANNOT PROVIDE ANY REFUNDS.
*IF YOU PROVIDE AN INCORRECT DELIVERY ADDRESS, WE ARE NOT LIABLE FOR ANY DAMAGES, LOSSES OR THEFTS OF THE DELIVERY AND WE CANNOT PROVIDE ANY REFUNDS IN THESE INSTANCES.
*PLEASE NOTE: IF YOU PROVIDE ANY INSTRUCTIONS FOR YOUR DELIVERY TO BE LEFT UNSUPERVISED (i.e. PORCH, GREENHOUSE, BEHIND BINS, SHED e.t.c.) WE ARE NOT LIABLE FOR ANY DAMAGES, LOSSES OR THEFTS OF THE DELIVERY AND WE CANNOT PROVIDE ANY REFUNDS IN THESE INSTANCES.