- Shipping & Returns
Shipping & Returns
Free shipping on UK orders over £45.
Standard shipping cost: £3.95.
Dispatch time is approximately 2-3 working days for standard shipping and free delivery orders, however may take longer (for Next Working Day orders, please see below).
Delivery time is approximately 3-5 working days for standard shipping and free delivery orders, however may take longer (for Next Working Day orders, please see below).
Royal Mail 1st Class Delivery takes approximately 1-2 working days to arrive but can take longer.
Royal Mail 2nd Class Delivery takes approximately 2-3 working days to arrive but can take longer.
*PLEASE NOTE: These are estimates only and in no way guarantees.
Next Working Day Mainland UK (via APC OR ROYAL MAIL - CUT OFF TIME 1PM)
***PLEASE READ CAREFULLY AS WE ARE NOT LIABLE FOR ANY NEXT WORKING DAY ORDERS MADE IN ERROR***
*NEXT WORKING DAY MAINLAND UK COST: £6.95*
*CUT OFF TIME - 1PM (ANY ORDERS PLACED AFTER THIS TIME MAY NOT BE SHIPPED UNTIL THE FOLLOWING WORKING DAY - WE ARE NOT LIABLE FOR ANY ORDERS MADE AFTER THIS TIME AND CANNOT REFUND ANY SHIPPING COSTS)*
*DELIVERIES ARE ON WORKING DAYS ONLY (MONDAY-FRIDAY, EXCLUDING BANK HOLIDAYS)*
*ORDER BY 1PM, MONDAY-FRIDAY (EXCLUDING BANK HOLIDAYS), FOR A SAME DAY DISPATCH*
Orders made after 1pm MAY STILL BE dispatched the same day - Monday to Friday only and excluding Bank Holidays - (HOWEVER THERE IS NO GUARANTEE), or otherwise will be dispatched the next working day (MONDAY-FRIDAY ONLY, EXCLUDING BANK HOLIDAYS).
If an order is placed on a Friday, it will be delivered on the following Monday (EXCLUDING BANK HOLIDAYS) - PROVIDING THE ORDER IS PLACED BEFORE THE CUT OFF TIME OF 1PM. If the order is placed after 1pm, it will be delivered on the following Tuesday.
If an order is placed on a Saturday or Sunday, it will be processed and dispatched on the following Monday (EXCEPT BANK HOLIDAYS) for delivery on Tuesday.
***IF FOR ANY REASON YOU FAIL TO TAKE A DELIVERY, MISS A DELIVERY OR REFUSE A DELIVERY, WE ARE NOT ABLE TO REFUND ANY SHIPPING COSTS AND THE REDELIVERY WILL INCUR EXTRA CHARGES. IN THESE INSTANCES, WE WILL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES AND WE CANNOT PROVIDE ANY REFUNDS***
***IF YOU PROVIDE AN INCORRECT DELIVERY ADDRESS, WE ARE NOT LIABLE FOR ANY DAMAGES, LOSSES OR THEFTS OF THE DELIVERY AND WE CANNOT PROVIDE ANY REFUNDS IN THESE INSTANCES***
***PLEASE NOTE: IF YOU PROVIDE ANY INSTRUCTIONS FOR YOUR DELIVERY TO BE LEFT UNSUPERVISED (i.e. PORCH, GREENHOUSE, BEHIND BINS, SHED e.t.c.) WE ARE NOT LIABLE FOR ANY DAMAGES, LOSSES OR THEFTS OF THE DELIVERY AND WE CANNOT PROVIDE ANY REFUNDS IN THESE INSTANCES***
*All Next Working Day orders will need to be signed for so please ensure that someone is in to take the delivery or advise us whether or not it is possible to leave the parcel with a neighbour if you are not in.
*Please note that our couriers APC use a text and e-mail predict service that advises customers of a two hour delivery slot to save waiting in all day. When placing your order please enter your mobile number and e-mail address in order to receive these notifications.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
When you receive your order, please check that everything you have ordered is there and in good condition.
If your order has any back orders to follow, this will be indicated on your invoice. Please also check the box before signing for the delivery.
If your order is damaged in any way please contact us as soon as possible. Unopened packages can be returned and refunded within 28 days of receiving the delivery.
If you wish to return something which you do not need or have purchased in error, a 10% handling charge will be applied and you will need to pay for the return shipping cost.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
***IF YOU WISH TO COLLECT AN ONLINE ORDER FROM OUR STORE, PLEASE MENTION THIS IN THE COMMENTS SECTION WHEN PLACING YOUR ORDER AND PLEASE CONTACT US PRIOR TO PLACING THE ORDER TO CHECK STOCK AVAILABILITY***
***PLEASE NOTE: WE ARE UNABLE TO REFUND ANY SHIPPING/HANDLING CHARGES ON COLLECTION OF ORDERS***